Frequently Asked Questions

 

How long is your waiting list?

Employees of the Fraser Health Authority, the SMH Foundation and the BC Cancer Agency have priority for enrollment within our program. The waitlist for community families is generally much longer within our infant and toddler programs than our 3-5 year old program.

What is an internal waiting list?

Families with children already enrolled in our program who have additional siblings needing care will be placed on the centre's internal waiting list.  Families on the internal waiting list have priority to space.

Do you provide child care to community families?

Absolutely! We are here to meet the needs of parents that are employed throughout the Fraser Health Authority, as well as parents who are not associated within Fraser Health.

Do you take part time families?

When a part time 2 days or 3 days per week space is available. We do not offer 1 day a week enrollment as it is not in the best interest of the child. 

Do your fees include snacks?

No, families are responsible to provide all the food for their child daily. We do offer families a hot lunch program that can be separately purchased through The Lunch Lady at www.thelunchlady.ca 

My child is not born yet, can I put him/her on the waiting list?

Yes, once you have conceived you can put your unborn child on the waitlist. Once your child is born, please contact the centre so we can update your application.

What are the staff to child ratios in the rooms?

  • 1:4 ratio for children 6 months – 3 years of age (lisensing requirement-we have an enhanced ratio with an additional staff who works 4.75 hours per day.
  • 1:8 ratio with children 3-6 years of age (lisensing requirment- we have an enhanced ration with an additional staff who works 7.25 hours per day.

Typically we offer an enhanced ratio of 1:3 in our under 3's programs and 1:6 in our over 3's program periodically throughout the day.

Can I have a tour of the facilitiy?

We are more than happy to provide a tour for families and an introduction to our program and all of our staff team once we are able to offer you a space, but unfortunately not before that time due to the size of our waitlist. Watch for announcements for any Open Houses we may host.

Are there any fees or charges to go on your waitlist?

No, we do not charge families a fee to put your name onto our waitlist.

My child 3-5 year old is not toilet trained; can they still attend your program?

Most definitely! We have a full diaper changing area in our 3-5 program and we believe in supporting children's toilet readiness when they are ready.

What qualifications does your staff have?

All of our permanent and casual Early Childhood Educator (ECE) staff have at minimum a Assistant ECE status and are currently working towards the completion of their ECE, or they have the basic Early Childhood Education and post basic Under 3's and/or Special Needs diploma or a Bachelor in Early Childhood Development and/or a Bachelor of Child and Youth Care in the Early Years speciality stream  and are certified with a Licence to Practise in the Province of British Columbia under the authority of The Community Care and Assisted Living Act. All of our staff have a current First Aid and Child Safe CPR as well as Criminal Record Reviews.